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Terms and Conditions (revised in March, 2021)

FE TRADE CO., LTD (hereinafter referred to as the “Company”) hereby provides the Terms and Conditions applicable to an EC site ( (hereinafter referred to as this “Site”), managed by the Company (hereinafter referred to as the “Terms”), as follows.

The customer shall be deemed to have accepted this Terms upon using this Site.


  • The business of our Company is a special distribution that has both manufacturer and wholesale properties. Before any transaction, our Company will determine whether or not the customer is eligible for registration after a review based on our criteria.
  • On this Site, in general, our Company approves registration only for customers (corporations) whose primary business is car-detailing. Our Company may ask you to submit certain documents together with filling out the registration form. If requested, please submit the documents designated by our Company promptly.
  • We do not answer details of our review criteria or the reason for the case where the registration is not allowed.
  • For smooth site operation, our Company may suspend the registration account in the cases where there is no log-in or transaction for a certain period of time after registration. In this case, it would be necessary to re-register to use this Site again.
  • If you have relocated stores or changed the business name after registration, the account may be subject to re-review whether it is still eligible for registration.
  • The customer shall be solely responsible and liable for your own email address and password management.
  • Any activities using a certain email address and relevant password shall be deemed to be conducted by a customer that registered such email address.
  • Email addresses and passwords are only for the corporations or individuals that registered such information, and any assignment or rental thereof is prohibited for any reasons.
    If your email address or password is leaked to a third party or used by a third party, please contact us immediately. We are not responsible or liable for any loss or damage caused by the use of an unauthorized use of ID or password due to the user's actions, and we assume no obligations to compensate for it.
  • If the Company considers it necessary, we may delete your email address and password and prohibit the use of this Site.


  • The selling prices are the price at the time of ordering. Even if the price changes after ordering or before delivery, the selling price will not be changed (excluding errors in the description).
  • Although we pay close attention to the strict adherence to the delivery date, please note and acknowledge that the delivery date may be subject to changes due to reasons related to the manufacturers, production status, system troubles, or any other circumstances.
  • Your order is valid only if the Company accepts it by the method specified by the Company. It will not be valid if the Company cannot accept your order due to system trouble or other reasons.
  • Although the Company pays close attention to the listed products, their prices and detailed information, in the event that a human error occurs, the Company asks for your forgiveness, and at the same time, if there is an error in the price notation, there may be situations where the order cannot be processed, even after acceptance or confirmation of such order. In that case, the Company will offer the correct price and confirm your intention to purchase again.
  • Information posted is subject to change or update without notice.
  • Returns and exchanges after your order will be made in accordance with the section "Important Matters with respect to Return Policy" in the descriptions based on Act on Specified Commercial Transactions.
  • The Company shall not be responsible or liable for any accidents or other damages on the software or hardware caused by using this Site.


  • The copyright of all the contents posted on this Site belongs to the Company.
  • Any reprinting, duplication, modification, or transfer to a third party is prohibited without a prior permission of the Company.
  • If you wish to use the copyrighted work, please contact us from the “Inquiry Form”.

[Change of Terms of Service]

  • The Company may amend this Terms without obtaining the consent of the customers, and any amendment shall become effective from the time when the amended Terms are posted on this Site.

[Management and storage of personal information]

  • The Company will take necessary and appropriate measures to prevent leakage, loss, falsification, etc. of the personal information we handle, and for other safety management purposes of personal information (information security measures), and will make efforts for its continuous improvement.

[About ordering products]

  • Please check the User Guide on this Site for details on ordering products.

[Delivery date]

  • Returns and exchanges after your order will be made based on provisions in “Descriptions based on the Act on Specified Commercial Transactions”.

[Governing law]

  • The Japanese laws shall apply to the establishment, effectiveness, performance and interpretation of this Terms.


  • The amount to be paid when purchasing a product is the product purchase price. Shipping fee and/or consumption taxes may be charged separately depending on the situation of purchase.
  • Payment for products purchased from this Site can be made by bank transfer or credit card. The transfer fee shall be borne by the customer.
  • When paying by credit card, the customer is subject to the terms and conditions separately contracted with the card company.
  • If a dispute arises between the customer and the credit card company, the parties concerned shall resolve the dispute, and the Company shall not be liable at all.

[Discontinuation of operation of this Site]

  • The operation of this Site may be suspended or discontinued without notice.

[Compensation for damages]

  • The Company shall be able to claim compensation for damages against users that have acted to damage the Company, this Site, or other customers.

[Usage environment]

  • Browser and OS environment
    We recommend using the following browsers and environments on this Site. (As of February 15, 2021)

    [PC site]
    Windows 8.1, Windows 10.x
    Mac OS X 10.12 or later
    Internet Explorer 10.x or later
    Edge latest version, Chrome latest version, Firefox latest version, Safari latest version

    [Smartphone site]
    iOS8 or later
    Android 6 or later
    Standard browser

    * In some environments other than the recommended environment, the display may be corrupted or the functions may not be available.
  • This Site uses JavaScript. If the JavaScript setting is set to "disabled" in your browser, it may not function properly or may not be displayed correctly. To use this Site, please set the JavaScript setting to "Enabled" in your browser settings.
  • This Site uses "cookie" function for login management and shopping carts, etc. To use this Site, please enable "cookie settings" in your browser.
  • This Site uses SSL/TLS communication to improve the security level. To use the applicable service, your browser must support SSL/TLS communication.

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